Terms and Services
FIRESIDE BBQ APPLIANCE TERMS & CONDITIONS
RETURNS, CANCELLATIONS AND RESTOCKING FEES ARE SUBJECT TO ALL CONDITIONS AS DEFINED IN FIRESIDE TERMS & CONDITIONS **CUSTOM ORDERS ARE NON-CANCELLABLE, NON-REFUNDABLE, AND CANNOT BE RETURNED**
Terms & Conditions
Customer is solely responsible for verifying: Measurements (suitability of installation), Amperage (voltage requirements), and Water/Gas Lines. These must be confirmed prior to ordering product and services.Customer hereby agrees to purchase Fireside BBQ Appliance the products and/or services as described in detail on this sales order for the stated price and per these said terms and conditions.
Agreement to Terms and Conditions: Fireside BBQ Appliance and Purchaser agree to all the terms and conditions set forth in this invoice with respect to any merchandise/product purchased by the purchaser.
Ranges/Refrigerators/Dryers/Built-In Merchandise/Product: Prices on ranges, dryers and refrigerators do not include water lines, shut-off valves, gas flex hoses, electric pig tails or any venting material.
ORDER STATUS: To process and, in turn, purchase products for orders, Customer must be compliant with PAYMENT TERMS. Once instructed to order merchandise, as product arrives and is stored in an Fireside facility (to meet the requested project schedule), Customer or agent will be notified that order is ready for pick-up or delivery. If Customer fails to communicate delivery status of their order within 40 days, the product held is subject to storage fees. If within six (6) months from the date of initial notification, products may be reallocated to other customer orders, returned to suppliers, sold or otherwise liquidated at Fireside’s sole discretion. Customer agrees has the right to disposition the product in any commercially reasonable manner. Customer shall remain liable to Fireside for
any remaining fees and outstanding balances.
CHANGE ORDERS: Once Fireside has ordered and/or received specific products for this order
and a change (in model, manufacturer, or design) has been requested by customer, Fireside will make every attempt to return item(s) but said merchandise will be subject to the Fireside RETURN & CANCELLATION policy, regardless of whether product(s) have been delivered to client. In the event a manufacturer changes or updates a product on a current sale order, Fireside will have the right to substitute to the closest replacement product and be subject to current market pricing (if higher than original item).
LEAD TIMES: Fireside will attempt to give accurate lead times based on information available to them from manufacturer/distributor at time of order or request of delivery. Lead times are always approximate and are never guaranteed especially where supply chain disruptions exist. Fireside will not be responsible for any damages, claims or associated costs customer may incur as a result of delays due to manufacturer production, delay of carrier, inclement weather, forces of nature, or any other reason, regardless of prior representation. INSTALLATION MAY NOT BE SCHEDULED BEFORE PRODUCT HAS BEEN RECEIVED BY Fireside.
Special Orders: Special Orders are non-cancelable and nonrefundable. Special Order items will need to be paid full in advance. Fireplace glass doors are special order and nonrefundable. ONCE CONFIRMED AND AUTHORIZED BY CLIENT (OR AGENT), AND DEPOSITS OR PAYMENTS ARE NON- REFUNDABLE AND CLIENT IS RESPONSIBLE FOR ANY UNPAID BALANCE ON THE ORDER REGARDLESS OF SHIPPING STATUS.
Fireplaces: All Fireplaces are non-cancelable and nonrefundable. All gas direct vent fireplaces that omit heat through the front glass must have the safety barrier screen installed.
Delivery: If any merchandise or product is delivered, there must be easy access to the premises where the delivery is made. If additional crews or equipment is required to complete a delivery, an additional fee. may apply. Purchaser agrees to indemnify Fireside BBQ Appliance in full for any damages or liability that it incurs relating to the delivery of any merchandise or product that is caused by any negligence or omission on the part of the purchaser. Deliveries are curbside and we do not deliver inside the house.
Restocking Fee: Unless defective, a restocking fee of up to 30% may be charged on all returned/cancelled items plus freight charges.
Damage Claims: Damage claims will not be accepted after 2 days from date of delivery to the purchaser.
Returns: Returned products must be in brand new condition with all packaging, product literature and blank warranty cards enclosed in the exact condition in which you received them. No returns accepted after 5 days from the date of delivery to the purchaser. Product that has been used or installed is non-returnable/non-refundable. No refunds on plumbing products
Payment: Invoice must be paid for in full prior to delivery.
Prop 65 Warning for California Residents: Warning: This product may contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.
Attorneys' Fees: In the event Fireside BBQ Appliance incurs attorneys' fees or court costs to enforce purchaser obligations under this invoice, then Fireside BBQ Appliance shall be entitled to recover its reasonable attorneys' fees and court costs from purchaser.
ORDER ABANDONMENT: All orders not retrieved or delivered and invoiced within 360 days will be considered abandoned (unless prior agreement in writing between Customer and Fireside specify otherwise). All monies paid will be forfeited and Fireside retains the right to liquidate and/or disposed of by Fireside in any commercially reasonable manner, whereupon Customer shall remain liable for the full purchase price and/or storage fees of said product(s).